Application
This unit may apply to job roles in all sectors of the financial services or other industries where job roles involve resource planning. |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Identify critical success factors | 1.1. Organisation objectives and legislative issues which impact on the project in question are identified and prioritised 1.2. Resources required to meet objectives and critical success factors are identified and documented |
2. Analyse existing resource and competency capacities | 2.1. Current and valid employee data and resources are accessed, interpreted and appraised 2.2. Competency levels for personnel are ascertained and verified |
3. Determine future resource requirements | 3.1. Available information on workloads is obtained and analysed to determine temporal and spatial patterns 3.2. Internal and external factors likely to impact on resources are taken into account and a profile of projected resource requirements developed 3.3. Competency levels required to meet future requirements and inconsistencies with current competency levels are identified |
4. Develop a plan to adapt existing capacities to meet future needs | 4.1. Training is undertaken to ensure adequate competency levels to meet future requirements 4.2. Strategies to meet resource shortages are incorporated into plan and resources prioritised 4.3. External consultants are engaged where appropriate |
5. Review and evaluate plan | 5.1. All stakeholders are consulted to determine appropriateness of plan 5.2. Modifications to the plan are agreed and incorporated as required |
Required Skills
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Required skills |
well-developed communication and interpersonal skills to: negotiate and clarify resource planning requirements, using questioning and active listening as required inform staff of planning purpose and implementation processes and deal with issues that arise, providing a constructive working relationship share information, listen and understand use language and concepts appropriate to cultural differences well-developed research and analysis skills for accessing, interpreting and managing complex information and developing forecasts of resources needs IT skills for accessing and using appropriate systems and databases well-developed literacy skills to: read and interpret documentation from a variety of sources prepare clear and accessible planning documentation problem solving skills to identify any issues that have the potential to impact on resource planning and utilisation and to develop options to resolve these issues when they arise organisational and time management skills to manage and train staff, sequence tasks, meet timelines and arrange meetings |
Required knowledge |
industry development strategies management planning techniques and tools organisation policy and procedure relevant legislation and regulations, including: occupational health and safety (OHS) Equal Employment Opportunity (EEO) anti-discrimination WorkCover or equivalent legislation techniques for evaluating competency of personnel |
Evidence Required
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: locate and analyse comprehensive data on organisational resources evaluate staff competencies develop, negotiate and implement effective resourcing plans. |
Context of and specific resources for assessment | Assessment must ensure: competency is demonstrated in the context of the financial services work environment and conditions specified in the range statement either in a relevant workplace or a closely simulated work environment access to and the use of a range of common office equipment, technology, software and consumables access to organisational information systems and data. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples, in combination, are appropriate for this unit: evaluating an integrated activity which combines the elements of competency for the unit or a cluster of related units of competency observing processes and procedures in workplaces verbal or written questioning on underpinning knowledge and skills setting and reviewing business simulations or scenarios evaluating samples of work accessing and validating third party reports. |
Guidance information for assessment |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Organisation objectives and legislative issues may include: | budgets client service equal opportunities human resource management industry codes of practice marketing operational plans Privacy Act OHS Acts Trade Practices Act. |
Project may include, but is not limited to: | specific business projects such as: audits reviews functions periods of time such as holiday or rush periods. |
Resources may include: | budget IT equipment employees materials skills and expertise support facilities training. |
Critical success factors may include: | adaptability cash flow consumer demand cross-channel staff cooperation customer analysis customer contact risk analysis and management staffing levels timing of service. |
Employee data may include: | competencies held/used payroll data staff levels. |
Competencies may relate to: | management issues product development response times service levels. |
Workload documentation may include: | customer requirement data staff absenteeism data staff availability data staff interviews and questionnaires trends in existing workloads. |
Internal and external factors include: | budgeting restrictions external economic conditions industry growth or decline temporal factors such as holiday periods. |
Sectors
Unit sector | Organisational skills |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.